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Topic B5: Management Strategies - Students - Additional Resources

Below are online resources which may help you in preparation. Take a moment to visit each. If you find a resource particularly helpful, remember to bookmark that page to make it easier to return to it at a later time.

 

"Interactional coherence in CMC," Journal of Computer-Mediated Communication. Volume 4, Issue 4

Herring, S. (1999). This web journal is published by the Annenberg School for Communication of the University of Southern California. Herring’s study evaluates the coherence of text-only computer-mediated interaction by surveying research on cross-turn coherence.


Conversation and community: Chat in a virtual world.

Cherny, l. (1999). Stanford: CSLI Publications.


Web-based training.

Driscoll, M. (1998). San Francisco: Jossey-Bass/Pfeiffer.

 

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